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PIT MANAGER - TABLE GAMES
PIT MANAGER - TABLE GAMESHard Rock Casino Tejon • Mettler, CA, US
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PIT MANAGER - TABLE GAMES

PIT MANAGER - TABLE GAMES

Hard Rock Casino Tejon • Mettler, CA, US
20 hours ago
Job type
  • Full-time
Job description

2 days ago Be among the first 25 applicants

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Overview

Ready to Launch Your Career with Hard Rock Casino Tejon? Join us Saturday, November 1st, from 11 am – 3 pm.

Location : Mettler, CA 93203; Suite 100, 5701 Outlets at Tejon Pkwy, Tejon Ranch, CA.

To be considered, you must have two years of experience as a Floor Supervisor in a casino.

  • Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
  • Promote positive public relations and create an enjoyable atmosphere for all customers.
  • Amicably resolve customer related issues in a timely manner.
  • Ensure the protection of customers' rewards and credit lines.
  • Create and ensure a fun-filled, entertaining, and exciting environment.
  • Attain maximum gaming product revenue by proper product mixture, positioning & pricing levels.
  • Properly staff and schedule the Table Games department efficiently.
  • Maintain a safe, professional, friendly work environment.
  • Support the Hard Rock culture and team philosophy throughout the department and property.
  • Act as a role model to all employees.
  • Develop team members' knowledge and skills through training and coaching.
  • Demonstrate a commitment to responsible gaming and alcohol service.
  • Comply with all policies and regulatory requirements.
  • Maintain confidentiality of trade secrets and proprietary information.
  • Ensure prompt and discreet notification of illegal acts or internal ethics violations.
  • Insure adherence to all IGC gaming regulations and statutes.

Primary Responsibilities

  • Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.
  • Promote positive public relations and create an enjoyable atmosphere for all customers.
  • Amicably resolve customer related issues in a timely manner.
  • Ensure the protection of customers' rewards and credit lines.
  • Create and ensure a fun-filled, entertaining, and exciting environment.
  • Attain maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
  • Properly staff and schedule the Table Games department efficiently keeping in mind special events, weather, and business conditions.
  • Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, and engagement.
  • Work diligently to support the Hard Rock culture and team philosophy throughout the department and property.
  • Act as a role model to all employees, always present oneself as a credit to Hard Rock and encourage other team members to do the same.
  • Develop team members' knowledge and skills through education, training, coaching, and corrective counseling.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
  • Comply with all departmental and company policies including Hard Rock's business ethics guidelines.
  • Comply with all regulatory requirements.
  • Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Ensure prompt and discreet notification to appropriate management and / or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Insure adherence to all IGC gaming regulations and statutes.

    • Qualifications

  • High school diploma or equivalent.
  • Minimum of two years as a Floor Supervisor in a casino.

    • Skills

  • Strong leadership and interpersonal skills.
  • Excellent communication skills.
  • Meticulous, organized and accurate.
  • Extreme confidentiality.
  • Familiarity with a variety of computer systems and applications.
  • Be flexible to work varying shifts and time schedules as needed.
  • Communicate effectively with all levels of employees and guests.
  • Manage multiple details and tasks concurrently in a changing environment.
  • Able to work effectively in a team environment.
  • Analyze and think about how possible solutions impact on the entire operation.

    • Physical Demands

  • Ability to stand and sit for extended periods.
  • Ability to walk distances.
  • Ability to lift 30–40 lbs.
  • Frequent standing, walking, using hands and arms, talking, hearing, tasting, smelling.
  • Specific vision abilities : close, distance, color, peripheral vision, depth perception, ability to adjust focus.
  • Exposure to casino environment : high noise, crowded and noisy.

    • Benefits and Compensation

  • Advancement Opportunities.
  • Paid Time Off.
  • Competitive Benefits.
  • Employee Discounts.
  • Tuition Reimbursement.
  • Employee Meals.
  • Sign-On Bonus : $1,500.

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    Table Games Pit Manager • Mettler, CA, US