Customer Service Advocate

A company is looking for a Customer Service Advocate I to provide support for members and providers.

Key Responsibilities

Responds to routine inquiries and concerns from members and providers in a timely manner

Resolves basic issues and prevents escalation by providing accurate information and support

Documents communications and maintains performance standards in a high-paced contact center environment

Required Qualifications

High School diploma or GED required

Entry-level position with little or no previous experience needed

Preferred experience in multitasking with multiple systems and programs

Ability to adhere to quality standards and compliance regulations

Experience in customer service or contact center environments is a plus