Patient Service Coordinator III - Gastroenterology

Patient Service Coordinator III

The Patient Service Coordinator III (PSCIII) will support front desk operations providing essential administrative and patient-facing services for a newly acquired Gastroenterology outpatient facility. Key responsibilities include :

Greeting patients warmly and professionally upon arrival

Verifying patient demographics, insurance, and referral information

Collecting copays and outstanding balances

Ensuring all necessary forms and consents are completed

Scheduling follow-up appointments, lab work, and referrals at check-out

Communicating effectively with clinical staff to support patient flow

Maintaining accurate documentation in Epic EMR

Answering phones, responding to messages, and assisting with patient inquiries

Supporting front desk operations including scanning, faxing, and filing

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements :

High school diploma or equivalent

Experience in outpatient clinic setting required

Strong customer service and interpersonal skills

Ability to multitask and remain organized in a busy environment

Familiarity with insurance verification and patient billing processes

Willingness to float between two locations (Hilton Head & Hardeeville) - Epic EMR experience highly preferred

Knowledge of medical terminology and HIPAA regulations

Bilingual (Spanish or other languages) is a plus

Experience with patient scheduling systems and referral management