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Overnight Closer Part Time
Overnight Closer Part TimePlanet Fitness • New Albany, IN, US
Overnight Closer Part Time

Overnight Closer Part Time

Planet Fitness • New Albany, IN, US
30+ days ago
Job type
  • Part-time
Job description

Overnight Closer (Member Services Representative)

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day.

Benefits :
  • 401(k)
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Wellness resources
  • Essential Duties and Responsibilities :

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including :
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Facilitate needed updates to member's accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    • Close shift for that business day.
    • Create a bank deposit for next day.
    • Qualifications / Requirements :

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma / GED equivalent required.
    • Must be 18 years of age or older.
    • Physical Demands :

    • Continual standing and walking during shift.
    • Continual talking with members and staff in person or on the phone during shift.
    • Ability to work 3rd shift (overnights).
    • Must be able to occasionally lift up to 75 lbs.
    • Will occasionally encounter toxic chemicals during shift. (training and protective equipment provided to ensure safety)
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    Closer • New Albany, IN, US

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