Job Description
Job Description
Benefits :
- Paid Mileage
- Simple IRA w / employer match
- Short-Term and Long-Term Disability
- Paid Vacation / Sick Time
- Health insurance
The Information Technology Specialist will represent InfoTECH Solutions in resolving client issues. Specialists function primarily as experienced Tier 1 or 2 technical support personnel and mentor new employees and entry-level Tier 1 support personnel.
Duties and Responsibilities
Diagnose and repair technical issues with client hardware and softwareInstall, maintain, and troubleshoot computer networks and connected devicesAdminister and support servers and associated softwareMonitor, analyze, and resolve automated alarmsInterface with clients by phone, e-mail, and in-personMentor and instruct I.T. Technicians in performance of job dutiesEnter and review time for support ticketsUpdate and maintain client documentationMaintain and review inventoryRequirements
Position requires physical activities, but is not limited to climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, finger use, grasping, hearing, and seeing.Must be able to exert up to fifty (50) pounds, in the amount of force needed to lift, carry, push, pull, or otherwiseMove objects up to 50 pounds.Ability to stoop, bend, and climb stairs and ladders as required to perform assigned job function.Ability to view a computer screen for long periods of time.Manual dexterity for operating computer and other office equipment.3 years of experience in performance of similar job duties. Completed higher-education studies in an I.T. discipline. (Computer Science, Information Systems, etc.) may be substituted for equivalent years of experience.Benefits and Perks
Paid Vacation / Sick TimeHealth InsuranceShort-Term and Long-Term DisabilitySimple IRA w / employer matchPaid Mileage