Client Supervisor

Company Overview :

Gotcha Covered Grand Rapids delivers personalized comfort to our clients' homes. We specialize in high-quality, custom window treatments including blinds, shades, shutters, draperies, and more. We take pride in exceptional service, expert design, and professional installation.

Position Summary :

The Client Supervisor is responsible for managing and executing our clients' contractual expectations. Lead development, supervising brand ambassadors, managing offsite events and driving sales through customer engagement are some of the primary duties. This position offers flexible weekday schedules with occasional weekend hours.

Job Expectations :

• Develop and maintain strong long-term relationships with key clients.
• Serve as primary contact for client account management.
• Supervise staff to meet client targets providing training, coaching and reporting.
• Ensure successful event management at client locations as contracted.
• Administrative duties to support client sales management.
• Convert inbound sales inquiries to booked appointments.
• Generate leads through onsite events.

Convert inbound sales inquiries to booked appointments.

Qualifications :

About Gotcha Covered Grand Rapids :

Gotcha Covered is a professional full service window covering provider of shades, shutters, draperies, bedding and motorized products meticulously installed and serviced for life. We are the premium dealer of custom window treatments in West Michigan with 14+ years of strong customer relationships, steady sales growth, and dedication to exceptional customer service.