Student Technology Support Specialist (NKU Students)

Posting Details

Position Information

Working Title

Student Technology Support Specialist (NKU Students)

Department

IT - Infrastructure and Operations

Type of Work Study

Federal, Institutional

Building / Office Location

AC - Kenneth R. Lucas Administrative Center

Work Schedule

Hours vary. No more than 25 hours per week during the school year; position may continue with up to 35 hours per week during the summer.

Job Description

Technical support of faculty, staff and students over the phone, chat, and in person.

Primary Responsibilities

• Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person.
• Assists customers with training or computer problems, setup and install computer hardware and software.
• Diagnose and solve problems with computers, printers, projectors, and document cameras.
• Support labs and technology rich classrooms.
• Provide technology training and instruction.

Need to understand how changes may affect the NKU network.

Great customer service skills are a requirement.

Qualifications

General qualifications :

Courtesy and customer service skills are imperative; Ability to communicate effectively both verbally and in written format; Capable of working independently and accepting responsibility; Must be diligent, responsible, and on time; Technical skills desired, but not required.

Ability to lift up to 20 lbs.

All interested students must fill out an online student employment application.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education

High School Diploma

Pay Rate

$11.50 / hr

Posting Detail Information

Requisition Number

20251897

Job Open Date

10 / 01 / 2025

Job Close Date

Quick Link

https : / / jobs.nku.edu / postings / 15178