Customer Success Safety Advisor US

Job Description

Job Description

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm : HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position :

Customer Success Advisors are technical specialists and trusted advisors for HxGN Mining solutions. Working directly with customers, Business Development Managers, Account Managers and Product Development teams.

They are responsible for ensuring retention and customer growth through the following :

• As a technical and domain expert in one or more of Hexagon’s product lines, working alongside regional commercial team to support them during the pre / post-sales process by defining, scoping and demonstrating technology solutions for mining customers.
• Assisting the commercial team in participating in RFP / RFQ processes in a technical capacity
• Acting as the trusted advisor for the customer to ensure the Hexagon solutions will deliver against customer needs with a focus on customer adoption and value realization
• Post-sale, provide guidance for solutions application and ensure customers obtain full value of Hexagon solutions.
• Provide proactive customer care for successful adoption of Hexagon solutions.
• Identifying on a regular basis, opportunities for customers to gain more value out of Hexagon solutions.
• Identify opportunities for customers to improve their operations through use of additional Hexagon technologies. Referring these opportunities to the commercial team as cross sell / up sell opportunities within a customer account.

As members of the Advisor group, the Customer Success Advisor is expected to undertake the following :

Measuring Success :

Knowledge & Experience (Required) :

Knowledge & Experience (Desired) :

Key Skills

Travel Requirements :

Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours.