General Manager, Claims (San Francisco)

General Manager, Claims Department

Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world. We are bringing much-needed innovation into the legacy, trillion-dollar commercial insurance industry. We have developed cutting-edge predictive models that use real-time IoT data from billions of connected devices, allowing us to better understand and price risk. Our AI-driven platform fundamentally changes the way an insurance company operates with personalized risk scoring, faster underwriting, modernized claims, and proactive, data-driven insights to help customers prevent accidents.

We've already proven the scalereaching well over $100 million in premiums and more than doubling year over year. Our data moat is growing exponentially with more than 20 billion miles of telematics data, leading to more predictive models and new insights into how we can better understand and reduce risk. Altogether, our loss ratio, efficiency, and customer experience are redefining what can be done in the industry.

With $170+ million raised, including an industry-leading Series C round in January 2025, we're only accelerating our growth, with strong support from top-tier VCs including Lightspeed, General Catalyst, and Valor. Nirvana's leadership team has previously helped scale multi-billion-dollar companies from scratch, including Samsara, Rubrik, and Flexport, and includes industry veterans from Hiscox, The Hartford, and RLI.

About The Role

In this role, you'll serve as General Manager of Nirvana's claims department, owning the full P&L and building this critical business unit from the ground up. You'll be responsible for driving top-line growth while managing costs to ensure profitable unit economics. Key responsibilities include designing claims workflows and automation in partnership with Product, implementing cutting-edge claims technology, establishing and achieving key performance metrics (settlement speed, customer satisfaction, loss ratios, expense ratios), building and scaling the claims organization, developing vendor partnerships for adjusters and repair networks, and creating processes that deliver exceptional customer experiences while optimizing profitability.

Accordingly, we're looking for a proven business leader who has successfully managed P&L responsibility, thrives in a high-growth environment, takes full ownership over business outcomes, and drives implementation with minimal oversight. Candidates should have excelled in general management roles at start-ups or demonstrated top quartile performance in management consulting, investment banking, or private equity roles with subsequent P&L ownership experience.

What You'll Do

• Own and manage the full P&L for the claims department, including revenue optimization and cost management
• Drive intricate and time-critical projects, from strategy to real-world impact
• Set and achieve aggressive targets for both growth and profitability metrics
• Synthesize data to identify KPIs and trends that translate into actionable insights
• Implement advanced analytics / modeling (i.e. bottoms-up operating models, pricing, unit economics)
• Drive market research and competitive assessments
• Help diligence, negotiate, and implement transactions (i.e. vendors, partners, M&A)
• Build and lead a high-performing claims organization
• Effectively collaborate and communicate results and insights with executive team and board

About You

Benefits

Nirvana offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more. Nirvana is committed to building a diverse and inclusive workforce. If you're interested in this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. We'd like to consider you for this position and roles that may be a fit in the future.

Nirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.