Senior Account Manager, Client ServicesNew York, New York, United States

Senior Account Manager, Client Services

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

The senior account manager (SAM) will be firmly on their way to becoming part of the health education management team, stepping into the shoes of the account director when required and beginning to develop and demonstrate strategic thinking. The SAM will become increasingly responsible for growing and managing the account team members, as well as playing an essential role in supporting the business and client base. The SAM will continue to refine and enhance their med ed skills, taking a sense of ownership and accountability on all accounts and driving projects to successful completion. Recognizing the importance of the big picture, the SAM will be expected to begin to develop their leadership skills and use them as they grow in this role.

Core Responsibilities

Account Management

• Oversee the day-to-day management and implementation of client projects and client teams to drive the business forward
• Develop, manage, and delegate effectively, acting as the primary client contact where appropriate with support from the senior account team
• Assist the senior account team with : developing objectives, strategies, and tactical programs, and evaluating results across a portfolio of client business; developing and managing appropriate budgets for client projects / activities
• Manage team workloads and maintain servicing levels through the use of time planning tools (ie, resource planner, SAP time reports)
• Assist account lead in taking responsibility for the financial status of accounts and manage client billing, ensuring profitability
• Eventually coach and develop the account team, continually challenging them to deliver a strategic, comprehensive, and professional service
• Ensure work produced meets the objectives set and is done so in a timely manner, to the highest standard
• Evaluate accordingly with support from the senior account team to achieve the best results possible
• Assist senior account team in the preparation and delivery of presentations and new business proposals, often developing first draft proposals
• Ensure all written communication for team is produced within Virgo house style format and quality
• Accurately input hours worked into timesheets in SAP

Client Activity

People Management

Industry Awareness

Experience / Skills Required

Excellent people management skills and leadership skills; excellent verbal and written communication skills; excellent project and time management skills; ability to multitask and work under pressure; ability to use own initiative; financial management skills; good negotiating and influencing skills; excellent editing and quality control skills

Level of Experience

5-7 years of experience at a health care communications and / or logistics company

Qualification

Bachelor of Arts or Bachelor of Science preferred, or of graduate caliber

Virgo Characteristics

Team player; reliable; enthusiastic; conscientious; proactive; self-motivated; multitasker; organized; commercial awareness; passionate commitment; open communicator; embraces change; manages and develops direct reports; detail focused

Key Performance Indicators

Client feedback; client retention; development of direct reports; annual performance objectives and performance appraisal

Salary : $90,000-$130,000. Actual compensation offered within the range will depend upon, among other factors : a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.