Teller

CREDIT UNION PROFILE

Del-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 65 years. Del-One strives to be the members' financial partner for life. Del-One staff work as member advocates; learning about their needs and wants and helping them to find ways to reach their financial goals. Del-One is more than just a full-service financial institution with branch locations throughout Delaware. It is an organization that also embraces the community it serves.

In addition to being Delaware's largest credit union, Del-One has been recognized as a "Top Workplace" and "Best Credit Union". Del-One is strategically positioned to deliver on the organization's brand promise of providing value to its membership through innovative product development and exceptional service. Del-One continues to create compelling career and professional development opportunities up and down the organization recognizing the success of the credit union is driven by the engagement and strength of the team.

POSITION PURPOSE

Responsible for accurately processing members' transactions while promoting the credit union's products and services. Tellers play a key role in building and maintaining relationships with Del One members by engaging members in conversation, building strong relationships, and educate members about Del One products and services. This position answers questions regarding member accounts and has knowledge of the Credit Union's products and services. Applies the knowledge to assist members as well as adhere to policies and procedures. Handles every transaction promptly and professionally assuring repeat business. As the first point of contact, tellers must offer quality member service encouraging members to choose Del-One as their primary financial institution.

Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

• Represents the Credit Union in a courteous and professional manner.
• Performs routine member transactions on all accounts, including but not limited to, deposits, withdrawals, cash advances, loan payments / payoffs, transfers, stop payments, and travelers checks.
• Receives payments for home equities, installment, and share secured loans; ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Opens and closes cash drawer daily. Processes assigned cash and transactions and balances at end of day in accordance with policy and procedure.
• Acts with due diligence to prevent fraud; complete CTR and report any suspicious activity.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Processes changes to existing accounts; places orders for checks and VISA check and ATM cards; opens additional suffixes and share draft accounts; closes accounts / memberships.

Assumes responsibility for establishing and maintaining effective, professional business relations with members.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with branch personnel and with management.

Assumes responsibility for related duties as required or assigned.

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

EDUCATION / CERTIFICATION : High school graduate or equivalent

REQUIRED KNOWLEDGE :

EXPERIENCE REQUIRED : 1-3 years related experience

SKILLS / ABILITIES :

PHYSICAL ACTIVITIES AND REQUIRMENTS

TALKING : Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly

AVERAGE HEARING : Able to hear average or normal conversations and receive ordinary information

FINGER DEXTERITY : Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together

REPETITIVE MOTION : Movements frequently and regularly required using the wrists, hands, and / or fingers

AVERAGE VISUAL ABILITIES : Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery

PHYSICAL STRENGTH : Medium work; exerting up to 50 lbs. occasionally, and / or up to 20 lbs. frequently, and 10 lbs. constantly

WORKING CONDITIONS

NONE : No hazardous or significantly unpleasant conditions

MENTAL ACTIVITIES AND REQUIRMENTS

REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables

MATHEMATICS ABILITY : Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs

LANGUAGE ABILITY :

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.