Police Dispatcher - Lateral
The Town of Castle Rock Police Department is accepting lateral police dispatcher applications to fill current vacancies. Under the general supervision of the Police Communications Supervisor, this position performs specialized clerical and dispatching work during both emergent and non-emergent situations. This position is responsible for monitoring and coordinating telephone, radio, and teletype communications between department personnel, outside agencies, and the public. They will perform duties in a manner consistent with the values of the organization.
The Town of Castle Rock's future and the quality of that depend on the choices we make today. Do you want to be part of a team that makes decisions that work now while preserving and protecting Castle Rock's identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Located on Colorado's front range, Castle Rock is the seat of Douglas County and was named one of CNN Money Magazine's Best Places to Live. The Town has spectacular views of the Rocky Mountains, encompasses some 33 square miles, and is home to about 87,000 residents. The Town of Castle Rock Police Department is currently recruiting for highly motivated individuals with exceptional customer service skills who are interested in continuing their career as a Police Dispatcher with a premiere Colorado department.
Working for the Town of Castle Rock includes :
- The opportunity to make a difference in our community
- Career Advancement Programs
- Employee well-being program
- Competitive total compensation with an excellent benefits package
- Free membership to the MAC or Recreation Center
- Public Service Student Loan Forgiveness eligible employee
Essential Duties & Responsibilities :
Answers and directs all incoming telephone lines including E-911, emergency and administrative lines and takes appropriate action.Intercepts, directs, coordinates, and maintains radio communications with police field units. Ensures appropriate units are dispatched to handle situations.Inputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System. Maintains and updates community and business contact information.Monitors, inputs, and retrieves information in the CCIC / NCIC (Colorado and National Crime Information Computer) System. Searches additional information to assist officers on calls for service.Processes, files and enters messages into computer by Teletype.Assists with training of new communications personnel.Monitors real time crime center cameras and systems.Performs other duties as assigned.Minimum Qualifications :
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education : High School Diploma or GED
Experience : One (1) year prior experience as a law enforcement emergency dispatcher
Licenses and / or certifications Required : A CCIC / NCIC Certification is required within six months of hiring
Knowledge, Skills, and Abilities :
Ability to become thoroughly knowledgeable of Town / regional geographyConsiderable knowledge of CCIC / NCIC operations and proceduresGeneral knowledge of principles and procedures for utilizing database information systemsGeneral knowledge of laws applicable to dispatch services performedAbility to read, write, spell, and perform basic mathematical calculations, such as addition, subtraction, multiplication, and divisionAbility to visually distinguish colors on computer screensAbility to effectively read and interpret information from various computer screens simultaneously while communicating via audio equipmentAbility to remain calm and function effectively under circumstances that present emergency situationsAbility to process multiple calls simultaneouslyAbility to operate general modern office equipment, including Teletype, keyboards, 10-key adding machines, and telephonesAbility to type 30 words per minuteAbility to establish and maintain effective relations with supervisor, other departments, public agencies, the public, and fellow personnelAbility to work rotating shifts, including nights, weekends, and holidaysPhysical Demands :
Sedentary work for long periods of timeOccasional physical work lifting no more than 10 poundsOccasional lifting, carrying, walking and standingOccasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawlFrequent hand / eye coordination to operate personal computer and office equipmentVision for reading, recording and interpreting informationSpeech communication and hearing to maintain communication with employees and citizensWork Environment :
Works primarily in a clean, comfortable environmentEquipment Used :
Uses general modern office equipment, to include, keyboard, 10-key adding machines, and telephonesThis position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employmentMust satisfactorily complete a criminal background check, polygraph, and psychological exam prior to commencing employment.
This position will remain open until filled, with applications reviewed on a continual basis.
The Town of Castle Rock is an Equal Opportunity Employer.