Contract Customer Operations Analyst - 3 openings

Job Description

Job Description

Description :

Join Us as a Contract Customer Operations Analyst – Be the Power Behind a Seamless Customer Experience! Long-term contract!

Are you passionate about problem-solving, data, and delivering exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? Step into a role where your skills make a real impact — from streamlining operations to building strong customer relationships. Join a team that values innovation, collaboration, and continuous improvement!

Requirements :

What You'll Do : A Day in the Life As a Customer Operations Analyst , you’ll be at the heart of our customer experience and supply chain efficiency. Here’s what your day might look like :

• Own and resolve customer order exceptions related to pricing, credit, inventory, systems, and transportation — always balancing cost efficiency with stellar service.
• Analyze data across multiple platforms to uncover opportunities for cost savings and service improvements — then take the lead to drive change.
• Collaborate with key internal teams and external partners to minimize future order exceptions and boost overall operational performance.
• Meet regularly with customers and brokers to troubleshoot issues, present updates, review metrics, and strengthen partnerships.
• Manage deduction balances and carryovers to hit key performance targets.
• Take charge of strategic tasks and projects that elevate the customer journey and optimize operations.

What You Bring to the Table

Why You’ll Love Working With Us We’re more than just a business — we’re a community. You’ll be part of a forward-thinking, supportive team that encourages your growth, values your voice, and celebrates your wins. If you’re looking to make an impact and grow your career in a fast-paced, rewarding environment, this is the opportunity for you. Apply now and take your career to the next level — we can't wait to meet you!