Customer Service Supervisor

Job Description

Job Description

On behalf of Robert Half client, we are looking for a dedicated Customer Service Supervisor to lead and oversee customer service operations within their manufacturing company in Schaumburg, Illinois. This role requires a proactive individual who can manage supervise operational processes, process orders, and ensure the smooth execution of contracts and customer interactions. The ideal candidate will also be skilled at identifying areas for improvement and implementing solutions to enhance efficiency and customer satisfaction.

7 : 30am-4 : 00pm

Compensation : $80k-$100k + 0%-20% of the base salary based on performance

3 days in office 2 days WFH

Medical, Dental, Vision, 401k

15 Days PTO

Responsibilities :

• Build and maintain strong relationships
• Monitor and manage customer credit in collaboration
• Supervise customs declarations and clearance processes
• Lead and manage the assigned product team
• Review sales contracts and purchase orders
• Coordinate the preparation of essential documentation for orders, including invoices, bills of lading, packing lists, certificates, and other required paperwork.
• Oversee payments for purchases, freight, and service provider invoices, ensuring authorization aligns with contracted terms.
• Identify and recommend improvements to operational procedures
• Must have manufacturing experience
• Proven experience in a supervisory role within customer service or related fields.
• Exceptional communication and interpersonal skills
• Ability to manage and prioritize multiple tasks while maintaining attention to detail.
• Familiarity with preparing and reviewing contracts, invoices, and other trade-related documentation.
• Proficiency in managing customer credit and payment follow-ups.
• Experience in customs declaration and clearance processes.
• Analytical skills to identify risks and implement solutions for process improvements.