Clinical Operations Support Staff

Job Description

Job Description

SUMMARY

Screens all potential clients for appropriateness of services. Schedules and coordinate new client appointments with clinical staff. Answers questions for all new clients on a walk-in and phone call basis. This is an entry-level position in the support services area, working under direct supervision, performing routine and repetitive tasks.

DUTIES

Receive all incoming requests for services, collect signatures, verify insurance, and process all required intake paperwork and data entry to register new and existing clients.

Scan all incoming documentation into the electronic medical record, ensuring completeness, availability, and timeliness.

Greet and Check-In all scheduled and walk-in appointments, answer telephone, operate switchboard, handle routine requests, and transfer calls to appropriate staff.

Send approved records to other agencies, staff, and clients in accordance with the policies and procedures related to confidentiality.

Schedule clinical and financial appointments for all clients including their responsibilities to pay set fees.

Input verified information pertinent to intake and appointment scheduling into appropriate fields of the computer database.

Verify information collected from clients and other sources for accuracy and completeness.

Assess and collect payments from clients.

Perform clerical duties as necessary.

Other duties as assigned.

REQUIREMENTS

High School graduate or equivalent, and 6 months of work experience.

Volunteer or Student experience will be considered.

Knowledge, Skills, Abilities

Ability to enter computer data accurately

Familiarity with email and basic computer programs.

Ability to respond appropriately in urgent situations, to problem solve, and apply rules and criteria to specific situations.

Ability to follow written and oral instructions, and to communicate effectively both orally and in writing with numerous departments.

Knowledge of and sensitivity to cultural diversity among clients and employees.

Ability to handle multiple tasks and prioritize workload.

Ability to remain professional and compassionate regardless of the situation

Other Potential Requirements

Bilingual English / Spanish

Availability to work flexible schedule and location

We offer a competitive wage that includes shift differential and bilingual differential pay for some positions, as well as the below generous benefit packet for full-time employees.

Medical, dental, vision insurance.

Flexible spending Accounts

Health savings account with employer contribution.

403b retirement account

Tuition reimbursement up to $5200 per year (accessible after first 90 days of employment).

Allowance added to pay to supplement additional benefits in the amount of – 2% of salary the first year and increasing every 2 years.

15 days of PTO in the first 2 years, increasing by an additional 5 days every two years.

10 paid holidays.

Short-term & Long-term Disability.

Bereavement Leave

Application Instruction

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La Frontera Arizona, Inc. is an Equal Opportunity Employer. We do not discriminate in hiring or in any other term, condition, or privilege of employment with regards to race, color, national origin, age, ancestry, religion, disability, sex, gender, gender identity, sexual orientation, marital status, familial status, or any status protected by law or regulation. It is our intention that all qualified applicants and employees be given equal opportunity and that hiring and other employment-related decisions are based on job-related factors.

Thank you for considering LFAZ as an employer!