Bench Shop Manager

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!

Do YOU have what it takes to be a Diamonds Direct RHINO??

** Must have extensive experience working as a bench jeweler to be considered for this position **

The Shop Manager at Diamonds Direct is a key craftsman responsible for bringing customer visions to life. Whether it’s sizing a ring, setting a diamond, or delivering a custom creation, your expertise and attention to detail are integral to providing an exceptional customer experience. We pride ourselves on being RHINOs—Reliable, Honest, Innovative, Nurturing, and Outstanding—and seek a team member who embodies these qualities.

Key Responsibilities:

• Shop Management: Oversee daily operations of the shop, ensuring a smooth workflow and excellent customer service.

• Ordering Shop Supplies: Manage inventory by ordering necessary materials and tools to ensure efficient operations.

• Stone Setting: Precisely set stones into various types of jewelry using techniques such as prong, bezel, and pave settings.

• Stone Replacement: Replace damaged or missing stones accurately, ensuring secure and visually appealing results.

• Sizing: Resize rings and other jewelry pieces to meet customer specifications while maintaining structural integrity.

• Cleaning and Polishing: Clean and polish jewelry to achieve a high-quality finish and restore its original shine.

• Team Leadership: Mentor and support team members, fostering a collaborative and positive work environment.

• Customer Engagement: Interact with customers to understand their needs and provide tailored solutions, enhancing their overall experience.

What Does It Take to Be a Successful Shop Manager at Diamonds Direct?

• Commitment to Personal Excellence: Consistently demonstrate high-quality workmanship and uphold the highest standards.

• Strong Attention to Detail: Exhibit meticulous attention to detail in all aspects of jewelry creation and repair.

• Well-Organized and Good at Multi-Tasking: Manage multiple projects efficiently while ensuring accuracy and meeting deadlines.

• Inclusive Team Player with a Positive Attitude: Collaborate effectively with team members to contribute to a supportive and productive work environment.

• Dependable: Be reliable and punctual, with a consistent track record of meeting or exceeding performance expectations.

• Passion for the Jewelry Industry: Demonstrate a genuine enthusiasm for jewelry and a commitment to staying updated with industry trends and techniques.

Requirements:

• Previous Experience: Proven experience as a bench jeweler is essential, with a strong portfolio showcasing your skills.

• Certification and/or Education: Relevant certification and/or formal education in jewelry making is a plus.

• Bench Test: Ability to pass a bench test to demonstrate technical skills and craftsmanship.