Field Service Representative / Technician (Dallas, TX)

Field Service Representative / Technician (Dallas, TX)

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people's lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. Teleflex is the home of Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™ and Weck™ – trusted brands united by a common sense of purpose. At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com

Teleflex is a global leader in medical technology with a focus on interventional devices. We offer a diverse portfolio of solutions across anesthesia, emergency medicine, interventional cardiology, radiology, surgical, vascular access, and urology. Our brand portfolio includes Arrow™, Barrigel™, Deknatel™, LMA™, Pilling™, QuikClot™, Rüsch™, UroLift™, and Weck™.

Position Summary

Responsible for onsite field service and support for Teleflex cardiac customers in hospitals and other facilities across North America. The representative will partner with regional and territory sales managers, clinical specialists, and service personnel in a designated territory. Incentive compensation is based on the number of installations, biomed training, demand services, and contractual sales in the region. Open to candidates based in Dallas or Houston, TX.

• Responsible for the sale of biomed training, demand services, and contractual sales in the region.
• Execute clinical engineering services (installations, service, and repair) in a territory comprised primarily of existing customers.
• Document field service work, customer contact data, call data, and other service data for customers onto field service forms, computer databases, and the Field Service management system.
• Interact professionally with incoming requests from cross-functional team members and various hospital personnel requiring immediate technical support.
• Provide customer technical support via phone, email, and at the customer site.
• Proactively recommend service sales strategies based on territory characteristics.
• Identify and provide leads to support growth of service contracts.
• Maintain thorough knowledge of the Teleflex Interventional services offering and the competition.
• Manage and maintain expenses efficiently to designated budgets.
• Manage consignment inventory for batch control, accuracy, and efficiency.
• Ensure all training, certifications, and licensing requirements are met.
• Provide voice of customer feedback to the sales, service, and marketing team.
• Perform related duties and special projects as assigned.
• Lead BioMed Technical Training Courses.
• Manage third-party agents that provide customer support within the territory to ensure customer commitment and satisfaction.
• Maintain open communication with Sales and Clinical representatives within the territory.
• Ensure full compliance with all Teleflex processes, policies, and guidelines.
• Ensure customer engagement via the Field Service customer survey.
• Ensure timely communication and collaboration with customers based on their service needs.

Education / Experience Requirements

Specialized Skills / Other Requirements

TRAVEL REQUIRED : 75% regional travel

Teleflex Incorporated is an equal opportunity employer. Applicants will be considered without regard to age, race, religion, color, national origin, ancestry, sexual orientation, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at : 877-880-8588 or Talent@Teleflex.com.

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