Client Services Manager - Immigration

Client Services Manager

Fragomen's New York Office is seeking a Client Services Manager with extensive experience in business immigration to assist in the management of one of the firm's marquee clients and take on substantial team leadership duties. The ideal candidate will have 10+ years of experience in people, operational and client management, as well as strong communication and reporting skills.

A position as a Fragomen Client Services Manager gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

We are seeking a Client Services Manager with a consultative mindset and the desire to put the client first and consistently exceed expectations. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.

How will you make a difference as a Client Services Manager at Fragomen?

Client Service Delivery

• Partner with our clients to understand their business and culture
• Use a client-first mindset to drive the objectives of the client's business and immigration program
• Identify opportunities for business process efficiencies
• Facilitate communication and engagement between the client and practice teams
• Ensure adherence to client timelines, protocols, and SLAs (Service Level Agreements)

Project Management, Strategy & Innovation

Business Development & Account Growth

Training & Knowledge Management

Leverage your valuable skills and experience to make an impact at Fragomen :

Benefits :

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes :

Compensation :

The salary range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individual's skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is : $114,000.00 - $128,000.00

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.