Customer Service Rep

Job Description

Job Description

We have a client in Santa Ana (off 17th Street and Tustin Ave), seeking an entry-level Customer Service Rep with great communication skills.

• Bilingual Spanish is a huge plus but not required.

DUTIES :

Provides front-line support to customers via phone, email and online portals regarding service inquiries and account information.

Assist clients in understanding and navigating products.

Handle billing questions, disputes, and payment processing with accuracy and professionalism.

Document customer interactions and maintained precise records using CRM and ticketing systems.

Educate customers on new features, policy updates and best practices.

Secure confidential handling of sensitive client information.

Identify trends in customers feedback and communicated insights to help improve services and users experience.

If you are interested and seeking a long-term, full-time position, please email me your resume for immediate consideration.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1090

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.