Administrator, Seller Services

Job Description

Job Description

Salary : $19.23-21.63 per hour.

PRIMARY FUNCTION

The Administrator will lead sale administration and business governance, supporting consignment gathering for sales from inception to completion, in accordance with company policies and best practices while delivering high-quality client service.

This dynamic role is ideal for a candidate who thrives in a fast-paced environment, enjoys multi-tasking and organizational tasks whilst coordinating all key processes leading up to the sales. The successful candidate will support sales across all departments and will report into the Manager, Seller Services.

Phillips values a workforce with a wide variety of experiences, backgrounds and skills and we encourage you to apply even if you do not meet all of the qualifications.

DUTIES AND RESPONSIBILITIES

• Liaise with consignors and manage all aspects of consignment documentation throughout the sale cycle
• Communicate with clients, shipping coordinators and overseas and regional offices to facilitate inbound shipments, obtain export licenses and arrange customs clearance in accordance with sale deadlines
• Ensure all required legal and compliance documentation are obtained and on file including photo ID, proof of address, payment instruction and W8 / 9 forms
• Collaborate with wider business to address consignor enquiries, resolve consignor issues and execute consignor transactions to ensure the highest level of client satisfaction
• Manage consignment agreements and terms of sale including generating standard sellers agreements, requesting special legal contracts, tracking receipt of all contracts, IC disclosures and IC recipient contracts
• Work closely with Legal department, Seller Services Manager and Business Manager on sale agreements with complex, highly managed terms
• Collaborate with Business Manager & Commercial Office with regards to extended payment terms, guarantees and irrevocable bids, ensuring all due diligence requirements are met
• Work with Specialists, Compliance and Shipping to track all outstanding compliance issues and ensure they are resolved according to catalogue and sale deadlines
• Set estimates and reserves in systems
• Coordinate post-auction transactions including post-auction sales, sold-below reserves, account adjustments and cancelled sales
• Obtain and action recommendations for unsold property and facilitate return to consignor shipment and / or collection
• Follow pending payments with Post-Sale Buyer Services team
• Liaise with clients to manage consignor expectations as it relates to late payments

PROFESSIONAL SKILLS AND PERSONAL ATTRIBUTES

EDUCATION AND TRAINING

WORKING CONDITIONS

ADDITIONAL INFORMATION