Director of Banquets

Banquet Manager

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific

• Maintains banquet department staffing levels so as to provide for optimal performance
• Develops / approves all banquet department schedules, forecasts and budgets
• Establishes and administers all departmental guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of all banquet food service functions, to include; labor management, equipment inventory control, proper preparation of banquet check
• Oversees supervisory activities, such as coordination of set-up, delivery of service, quality of food presented, preparation and presentation of banquet check and tear down operations
• Approves all department storeroom / purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines
• Reviews / maintains daily payroll report / records, ensures labor costs conform to established guidelines
• Maintains banquet server gratuity information, prepares transmittal for submission to payroll department
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
• Establishes appropriate par levels for all banquet equipment and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations
• Oversees security and maintenance of all banquet equipment and supplies
• Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with Banquet Chef and Captain to obtain / provide current status of daily activities / functions and information regarding upcoming events
• Verifies banquet cover count, prepares and presents banquet check for guest payment / signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
• Responds to guests complaints / comments in a positive, professional manner
• Conducts departmental meeting as required to communicate effectively with all banquet department personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product / service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General

Qualifications