Employee Relations Specialist

Employee Relations Specialist

Avance Care is in the business of improving the standard of healthcare. As one of the largest networks of independent primary care practices in North Carolina, we provide comprehensive care for our patients' physical, mental, and emotional health.

We are seeking a proactive and empathetic Employee Relations Specialist to join our dynamic HR team.

This role serves as the first point of contact for routine employee relations matters across clinic locations, requiring intermittent on-site presence and travel within the region.

We're looking for someone who can be a trusted resource to managers and employees, while maintaining an approachable and supportive presence.

The position requires someone who can think critically and handle sensitive situations with tact, consistency, and professionalism.

We need a positive, solutions-oriented individual who can balance day-to-day employee relations work with building strong, collaborative relationships across the organization.

Selected Responsibilities :

• Serve as the first point of contact for routine employee relations inquiries from managers and employees.
• Conduct intake and preliminary assessment of concerns, escalating complex or sensitive matters to the HR Business Partner (HRBP).
• Manage standard ER cases, including workplace conflicts, policy clarifications, and basic performance issues.
• Support managers with progressive discipline processes, documentation, and corrective action plans.
• Conduct fact-finding and prepare case documentation prior to escalation.
• Maintain accurate tracking and records of all employee relations cases.
• Provide administrative support for investigations led by the HRBP.
• Process workers' compensation claims.
• Support rollout and implementation of HR policies and procedures at the clinic level.
• Monitor ER trends and flag patterns or concerns to the HRBP.

Training & Development

Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience required.

Other Priorities :

Join a collaborative, mission-driven healthcare organization where you can make a meaningful impact on employee experiences while growing your career in a supportive HR team.

All offers of employment are contingent upon the successful completion of a background check and drug screen.

Alo / Avance Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.