POS Systems Manager

Job Description

Job Description

POS Systems Manager – Ft. Walton , FL

Expert Technical Solutions has an outstanding opportunity for a POS Systems Manager with a fast-growing company in Ft. Walton Beach, FL.

This is a Permanent opportunity offering competitive salary, excellent benefits, and growth opportunities!

You will oversee a small team of Installation & Service Technicians, ensuring seamless service delivery, operational efficiency, and high customer satisfaction within the restaurant point-of-sale (POS) systems industry.

The role reports directly to the VP of Systems and serves as a key liaison between field staff, customers, and corporate leadership.

This role also oversees the full lifecycle of local client onboarding; from pre-installation planning through go-live execution. By leading both onsite customer-facing and internal training efforts, the Systems Manager plays a critical role in driving customer satisfaction, reducing churn, and supporting scalable growth.

Duties and Responsibilities :

• Supervise, schedule, and support a team of 5–6 installation and service technicians to ensure optimal field coverage and performance.
• Provide coaching, training, and ongoing performance feedback to promote technical excellence and customer-first onsite service.
• Manage day-to-day office operations including inventory control, vehicle maintenance coordination, and office administration.
• Serve as the local point of contact for operational escalations and resolution of urgent customer issues.
• Oversee the execution of local client onboarding, including hardware preparation, system configuration, network setup, and onsite user training.
• Manage all aspects of customer go-live support, ensuring timely and seamless cutovers, system testing, and troubleshooting.
• Ensure associates are well-prepared and equipped to deliver high-quality onboarding and implementation services.
• Ensure comprehensive onsite training to clients’ restaurant staff, ensuring confidence in POS usage and satisfaction at launch.
• Monitor technician performance and provide guidance during field installations, upgrades, and service visits.
• Support technicians in resolving complex issues during or after installations for all on-site needs.
• Champion a culture of accountability, responsiveness, and technical excellence in every customer interaction.
• Actively monitor and improve key service metrics including resolution times, deployment success rates, and first-call resolution.
• Serve as a secondary contact for high-profile or escalated accounts within the region

Skills :