Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to manage service scheduling and enhance customer satisfaction. Key Responsibilities Handle scheduling service requests and ensure timely service execution Coordinate the service scheduling process and track timelines with Field Service Conduct post-service courtesy calls and manage confirmation communications with customers Required Qualifications High School diploma or GED is required Minimum of 3 years of experience in customer service or scheduling functions Intermediate proficiency in Microsoft Word and Outlook Ability to work independently and collaboratively in a team environment Capability to manage additional hours as required by workload