Strategist Customer Experience

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Customer Experience Strategist is responsible for the positioning, presentation, and maintenance of the participant and plan sponsor experience story in sales and client retention situations in a manner that differentiates Empower s products and drives high levels of engagement with prospects and intermediaries. This individual serves as the subject matter expert on the sales story, presenting the offer, delivering demonstrations, and explaining the detailed methodology that supports the functionality. He / she works in partnership with sales and retention teams to identify and address clients and prospects inquiries about the product. Serve as client-facing expert on Empower participant and sponsor engagement at point of sale.

What you will do :

• Strategize with sales and retention teams to increase win ratios and channel first-hand feedback to improve team success rates, focusing on presentation effectiveness, structure, content, positioning, and delivery.
• Manage the participant and plan sponsor experience content and delivery of finals presentations.
• Provide insight in positioning the products within the Empower offer and in the marketplace vis a vis the competition.
• Host and present at client and advisor due diligence site visits
• Maintain knowledge of future product development to communicate directly with clients and prospects as well as serve as subject matter expert for client facing teams.
• Maintain strong knowledge of marketing initiatives in development to drive increased participant engagement / behaviors.
• Align closely with product team to communicate feedback and reaction from marketplace on products being developed or under consideration Incorporate feedback into marketing and sales materials and lead development of collateral, as needed.
• Partner with RFP team to bring voice of customer to RFP database content.
• Serve as a resource for the RFP group and update database responses as requested.
• Assist with RFP responses on sales opportunities.
• Support the efforts of the Internal Sales Desk by writing and editing responses as requested.
• Conduct intermediary home office meetings / presentations in partnership with Intermediary Relations Represent Empower at industry and regional events.
• Lead and participate in projects to enhance sales effectiveness.
• Conduct training to business areas as appropriate on the participant and plan sponsor experiences and sales story.

What you will bring :

This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and / or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

Base Salary Range

$111,800.00 - $162,125.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Equal opportunity employer

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Job Posting End Date at 12 : 01 am on :

10-31-2025

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