FT Bilingual Float Teller

Reports To : Teller Supervisor

Job Overview

Welcomes members into the branch and provides friendly, helpful service that promotes financial education while using expert knowledge in deposit, loan and convenient services products to accurately and efficiently process a variety of financial inquiries, service requests, and transactions.

Major Tasks, Responsibilities and Key Accountabilities

Provides friendly, helpful service that promotes financial discipline through :

• Preparing for daily interactions with a professional image and an organized workstation.
• Maintaining knowledge of FCCU products and processes.
• Proactively greeting members with a smile, handshake, introductions, and full attention.
• Understanding the member's objectives by asking appropriate questions and listening to the member's responses.
• Recommending the best solution or guiding the member to the appropriate staff to accomplish the member's needs and strengthen their financial well-being.
• Processing the transaction accurately and efficiently.
• Following up with the member to ensure satisfaction and to provide encouragement.
• Perform routine member transactions, including but not limited to deposits, withdrawals, cash

advances, loan payments, transfers, check cashing, Visa gift cards, cashier's checks, and money orders.

installment, and share secured loans, ensuring that payments equal the amount due and that

all late charges, if applicable, are collected and entered into in-house computer system.

payments.

person for specific information and assistance.

membership, types of Credit Union accounts, current dividend rates, locations, office hours,

and telephone numbers. Provide members with account status, including current balances.

Major Skills and Competencies

Physical Job Requirements

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Minimum Qualifications

Preferred Qualifications