Allegheny Link Service Coordinator

Job Description

Job Description

Service Coordinator

Allegheny County Department of Human Services

Office of Community Services

Location : One Smithfield Street Pittsburgh, PA 15222

Reports To : Allegheny Link Program Supervisor

Summary

This professional service coordinator position sits within the Office Community Services for the Allegheny County Department of Human Services. The Service Coordinator serves as the first contact for community members to access the Allegheny County Homeless Continuum of Care (CoC). This position is responsible for providing resource coordination and supportive advocacy to those experiencing homelessness and / or in a housing crisis through eviction prevention work.

Position requires incumbent to be available to work 3 staggered work shifts between the hours of 8 a.m. and 5 p.m., Monday through Friday, with shifts being rotated on a weekly basis. Communication with individuals reaching out to the Allegheny Link is mainly over the phone when individuals call into the Allegheny Link hotline. Assistance is also required to be provided to those individuals presenting in person to the Human Services Building as well as emailing into the Allegheny Link.

This position is currently staffed within a formalized hybrid working model with remote work and in office work within those rotating shifts. It is required and expected the Service Coordinators work in office at least 2 days per week with the potential of an additional day when staffing requires it. Service Coordinators are expected to be in office for staff meetings and other DHS meetings / trainings as required.

Essential Duties and Responsibilities

• Required to meet with individuals and families in person at the Human Services Building to work to support with services and supports to meet their needs
• Required to respond to phone inquiries from individuals and families to determine through open conversation and informal needs assessments what immediate needs the clients have and assists with addressing those needs
• To engage with individuals, families, and professionals with dignity and respect and in a way in which they are comfortable to ensure a positive and inclusive experience

Seeks innovative approaches to meet the unique needs of those we support

Obtaining HUD required Coordinated Entry data

Knowledge, Skills and Abilities

Supervisory Responsibilities This job has no supervisory responsibilities.

Additional Responsibilities

From time to time the employee will be required to perform additional tasks and duties as required by the employer. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law.

Education / Experience Requirements

Master’s degree in a field of study related to social services. -OR Bachelor’s degree in a field of study related to social services with at least two (2) years’ experience of field work related to social services. -ORAny equivalent combination of education and experience which meets the required knowledge, skills and abilities.

Certificates, Licenses, Registrations

Act 33 & 34 clearances.

Location : One Smithfield Street Pittsburgh, PA 15222

Reports To : Allegheny Link Program Supervisor

Summary

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