Technical Support Associate

Position Details

Position Information

Position Title

Technical Support Associate

FLSA Classification

NE

Reports to

User Services Team Leader

Salary Range

H1

Weeks Per Year

52

Work Week

40 hours (minimum)

Position Summary

Assumes responsibility for supporting the technology presence at the University of Hartford, recommending or performing remedial actions to correct problems using remote diagnostic and remediation technology and tools or at the user location. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.

Hiring Range

Budgeted starting rate is $18.60 to $22.15 / hour depending upon experience

Key Responsibilities

Key Responsibilities

• Provides support to members of the campus community across multiple aspects of end user technologies; including software systems, and technical assistance. Provides Tier 2 Service Desk support for user services.
• Maintains knowledge base regarding information technology as well as stays abreast of new and emerging trends in information technology.
• Supports cybersecurity standards and policies including, but not limited to, anti-virus, anti-spam, patching and data security best practices. Responds timely and effectively to security inquiries and escalates issues concerning the operation of university owned assets, high priority or sensitive customer requests.
• Performs other related duties as assigned.

Posting Detail Information

Posting Number

PS1147P

Working Conditions

Normal office situation

Education

High School Diploma or GED required.

Physical Effort

Typically sitting at a desk or table.

Heavy lifting or carrying 51 lbs or more.

Intermittently sitting, standing, stooping.

Special Skills

The ability to work effectively with diverse groups.

Desired Start Date

Position End Date (if temporary)

Close Date

Open Until Filled

Yes

Special Instructions Summary

Quick Link for Internal Postings