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Regional Director of Operations - New England Region

Regional Director of Operations - New England Region

Century Mechanical HoldingsAtlanta, GA, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

The Regional Director of Operations (RDO) oversees operational excellence, financial performance, safety compliance, and growth across multiple HVAC, Plumbing, Gas and Electrical subsidiary companies within a designated region. This role ensures alignment with Century Mechanical Holdings’ (CMH) strategic goals by optimizing field operations, managing General Managers, and driving profitability through standardized processes, culture integration, and operational KPIs.

The RDO acts as a bridge between corporate leadership and local management, ensuring that each subsidiary operates efficiently, safely, and in accordance with company standards, state regulations, and financial targets.

Essential Functions Include but Not Limited To :

Leadership & Oversight

  • Provide hands-on leadership, guidance, and mentorship to subsidiary General Managers and operational leadership teams.
  • Align local operations with CMH strategic goals, policies, and brand standards.
  • Drive accountability through consistent performance reviews, site visits, and data-driven coaching.
  • Collaborate with the COO, CFO, and HR to ensure compliance with financial, safety, and employment policies.
  • Support acquisition integrations, including due diligence, onboarding, and cultural assimilation.

Operational Management

  • Develop and implement standardized procedures to improve scheduling, dispatching, project management, and service delivery.
  • Monitor project execution, job costing, and field productivity across multiple branches.
  • Oversee fleet, facilities, equipment utilization, and capital expenditures for assigned region.
  • Identify operational inefficiencies and implement process improvements to enhance profitability.
  • Support estimating, bidding, and project execution for high-value commercial and residential MEP projects.

    • Financial Performance

  • Manage P&L responsibility for each assigned subsidiary.
  • Review monthly financial reports, job costing, and budget adherence with GMs and accounting teams.
  • Drive revenue growth through performance metrics, margin improvement, and overhead control.
  • Work closely with the CFO and COO to align forecasts and budgets with corporate objectives.

    • Safety, Quality, and Compliance

  • Enforce companywide safety programs and ensure OSHA and state compliance across all worksites.
  • Conduct periodic audits of safety, vehicle, and tool programs.
  • Partner with HR and Safety Managers to manage training compliance, incident investigations, and corrective actions.
  • Maintain quality standards and ensure field teams deliver work consistent with brand and code requirements.

    • Human Capital & Culture

  • Partner with HR to ensure consistent talent management, succession planning, and performance evaluations.
  • Support recruiting, retention, and employee engagement initiatives at each subsidiary.
  • Model and reinforce the CMH culture of collaboration, accountability, and operational excellence.
  • Participate in leadership training and regional meetings to foster alignment across the organization.

    • Strategic Growth

  • Collaborate with corporate and local leadership to identify and evaluate potential acquisitions or expansion opportunities.
  • Lead integration of new subsidiaries, including systems adoption, brand alignment, and process consistency.
  • Evaluate new service line opportunities (e.g., generators, septic, controls) to enhance regional market share.
  • Contribute to long-term planning and operational forecasting for the Holdco.

    • Requirements :

    Education & Experience Requirements

  • Bachelor’s degree in business, Construction Management, or related field required; MBA or equivalent experience preferred.
  • Minimum of 10 years in operations leadership, preferably within HVAC, Plumbing, Electrical, or Construction Services.
  • Proven multi-location or regional management experience.
  • Strong financial acumen and familiarity with job costing, budgets, and EBITDA management.
  • Experience with safety compliance, licensing regulations, and state labor laws.
  • Proficiency in operational software (e.g., ServiceTitan, Jonas, Foundation, Paylocity, Excel, etc.).

    • Knowledge, Skills, and Abilities

  • Exceptional leadership and communication skills across diverse teams.
  • Strong analytical and problem-solving abilities.
  • Ability to balance strategic oversight with hands-on operational engagement.
  • Deep understanding of the MEP industry, including service, install, and project divisions.
  • Collaborative and decisive leadership style; high emotional intelligence.
  • Willingness to travel regionally (40–60%).

    • Physical Demands

  • Prolonged periods sitting at a desk, standing, or walking job sites.
  • Must be able to lift up to 25 lbs. occasionally.
  • Frequent travel within assigned region.

    • Work Environment

  • Combination of office, field, and project site environments.
  • Exposure to varying temperatures and jobsite conditions typical of MEP environments.
  • Regular interaction with field staff, technicians, subcontractors, and corporate teams.
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