Customer Success Engineer

Job Description

Job Description

The Customer team is the driving factor behind Lifetime value growth for Tractian. Every member of our team directly affects the results of our clients. We focus on solving our customers' needs and building even stronger relationships. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and productive.

As a Customer Success Engineer, your goal is to make our customers happy and productive, and to always communicate with empathy and respect. You will work collaboratively with sales, product, and engineering to set a high standard for how we serve our customers. We deeply value high-quality customer experience, and view it as necessary for our long-term success.

Responsibilities

• Perform the Onboarding of our solutions with our customers
• Assist the Sales Account Executive team in the formulation of ROI (Return on investment) projects
• Collaborate with our Sales team to manage renewals and expansions
• Update all information in our CRM and communicate all updates with our customers
• Proactively identify customers who aren’t maximizing their opportunity with our product / service and reach out to create an action plan to help them achieve success
• Study customer insights and help them understand what happened : every day you will be expected to access and check all insights from the last 24h
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligenc
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment

Requirements

Bonus Points

Competitive salary and stock options

Premium Medical, Dental and Vision Coverage

PTO : 15 days of paid annual leave

Long-term : Earn a trip anywhere in the world every 4 years

Optional fully funded Portuguese / Spanish courses

Day off during the week of your birthday

401(k) Employee Plan

Gympass, access to a large selection of gyms and trainings

Sports Incentive : Monthly bonus if you practice activities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.