Service Desk Support Specialist
Global Channel ManagementChattanooga, TN, United States17 hours ago
Job type
- Full-time
Job descriptionUser support for all business lines and related application software, system software, desktop / pc hardware, telephony hardware, internet network, storage network, WAN network, and security access management including enforcing and adhering to all regulatory and security requirements. Provide tier one technical / user support for all business lines and related applications and troubleshoot incidents and requests via phone / chat and email using Service Desk Manager ITSM
About the job Service Desk Support Specialist
Service Desk Support Specialist needs 2 years of end-user technical and / or call center experience required
Service Desk Support Specialist requires :
- Able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
- Support Center Analyst certification and ITIL Foundation Certification must be successfully completed within the first 12 months of service in the job.
- COVID mandate
- Associates Degree or equivalent, relevant work experience is required.
- Experience 2 years of end-user technical and / or call center experience required
- Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Working knowledge of Windows Operating Systems required.
- Technical customer support and / call center experience required, including the ability to work with users of all ability and knowledge levels.
- Must be able to work flexible shifts in a 24x7x365 work environment, including mandatory rotating weekend, holiday and overtime assignments.
Service Desk Support Specialist duties :
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Service Desk Specialist • Chattanooga, TN, United States
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