HOA Owner Services Agent

Help our valued home owners feel a sense of community, safety and friendliness at the beautiful Running Y Ranch Resort! Your exceptional guest services experience, expertise and knowledge of all aspects and policies of the Home Owners Association will contribute to the well-being of our residents.

Hours for this position are unique to Friday & Saturday day shift 6 : 00am-2 : 30pm & Sunday & Monday are swing shift 3 : 00pm-11 : 30pm. Total of 32 hours per week part-time status.

HOA Owner Services Agent

General Responsibilities

• Conduct daily rounds in the Owner Services vehicle and complete round sheets noting observed of any unusual activity          and policy violations.
• Monitor Owner Services cell phone, ensuring all communications with owners are handled properly and communicated          to a supervisory or managerial level when needed.
• Provide shuttle service as directed by management.
• Maintain good personal hygiene and clean work environment.
• Ability to perform mild to moderate janitorial duties as needed.
• Ability to work flexible days and shifts to support the 24 / 7 Owner Services operation.
• Assist with requests, and questions.
• Ability to fully explain all resort services, policies and other information about the resort to all owners.
• Maintain knowledge of current resort policies, regulations, events, and hours of operation.
• Greet owners warmly and with enthusiasm.
• Assist and bring resolution to owner issues and complaints, with empathy and a focus on   satisfaction. Use supervisor         support when necessary.
• Ability to learn new skills and adapt to change.
• Assist with administrative duties as needed.
• Other duties as assigned.

Job Qualifications

Education :

Experience :

FLSA Information

Management Activities

Discretion / Independent Judgment

This position represents the company in handling complaints, arbitrating disputes or resolving grievances.  As an Owner Services Agent you will be expected to work with owners and visitors to ensure their satisfaction.  An Owner Services Agent takes the initiative and applies creativity to resolve owner challenges and involves a supervisor only when previous methods have been unsuccessful.

ADA Information

Physical Requirements

Working Conditions