Front Desk Staff / Patient Services Representative

Front Desk Staff / Patient Services Representative

The Patient Services Representative role at Boynton Health supports provider staff with assessing appropriate service to meet the care needs of the patients in a mental health clinic. Assigned responsibilities are carried out in a manner respectful of the rights of patients, and conducive to the efficient, effective rendering of high quality ambulatory care. Compensation : $21.63-$23.99 hourly depending on qualifications and experience.

Detailed Job Responsibilities :

• Screen patients : Collect patient data
• Assure eligibility of the patient to receive care at Boynton Health
• Interview to obtain history and reason for visit
• Interpret collected data to identify patients' appointment needs
• Refer significant findings to the Triage Nurse or Urgent Counselor or the provider for assessment
• Recognize and respond to emergencies and unplanned situations
• Appointment scheduling and appointment arrivals :
• Know Mental Health Clinic (MHC) scheduling guidelines as developed by the provider staff and be able to explain them to patients if necessary
• Adhere to and explain HIPAA policy and Acknowledgement of Notice of Privacy Practices form to patients
• Explain Patient Financial Responsibility Statement to patients
• Collect visit copays and inform the patients about their financial responsibilities for payment when receiving services in the Mental Health Clinic
• Issue "Zoom" invites for patients who receive care via TeleHealth
• Correct use of pronouns as indicated by the patient or staff
• Schedule language or hearing translators, if needed
• Obtain current insurance information and appropriate release forms
• Verify all demographic information
• Generate a mental health medical record through the electronic medical records system
• Report and record patient information :
• Answer a high volume of phone calls
• Take phone messages from callers requesting to speak with a provider and forwarding that information electronically
• Offer urgent services to students who call in and appear to be in distress
• Complete paperwork and electronic messaging necessary to facilitate patient care
• Handle all patient information by phone or in person within boundaries set by patients' rights to confidentiality
• Perform delegated tasks :
• Process letters, forms and release of information requests in a timely manner
• Fax documents as requested
• Follow up on missing provider billing charges
• Scan and file patient information into the electronic medical record
• Other duties and tasks assigned
• Continual improvement of systems and processes supporting patient access to service :
• Attend and participate in weekly staff meetings, classes, workshops and in-services
• Maintain compliance with applicable OSHA, HIPPA, MERTKA, and credit card / financial confidentiality policies
• Adhere to University, Boynton Health and Mental Health Clinic policies and procedures
• Keep Team Leader informed of any problems with our systems or procedures
• Participate in ongoing review of policies, procedures and protocols
• Participate in Quality Improvement projects

Work Environment :

Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.

Qualifications Required Qualifications :

Preferred Qualifications :

About the Department

Boynton Health, a nationally recognized leader in college health, is transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty and staff to achieve physical, emotional and social well-being. Boynton provides comprehensive health care to students, faculty and staff.

Pay and Benefits

Pay Range : $21.63-$23.99 hourly; depending on education / qualifications / experience

Days and Hours of Work : Monday-Friday, 8 : 00 AM-4 : 30 PM, 100% in person.

Time Appointment : 100% Appointment Position Type : Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility. The University offers a comprehensive benefits package that includes :

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR.