Senior Director, eCommerce & Amazon
The Senior Director of Amazon eCommerce manages programs and strategic planning initiatives within a specific department of the business to ensure sales targets are met for clients selling on Amazon. This role may be dedicated to servicing one significant client or responsible for multiple clients' goals and encompassing customer relations and implementation.
E-commerce is a fast-paced industry, and the only constant is change- we are looking for someone dynamic, curious & confident to join our team as a Senior Director or Amazon eCommerce for our Amazon & eCommerce team. This role is responsible for providing strategic, tactical, and operational leadership on the highest levels. Leading a team of 3-5 Amazon experts that is focused on providing Amazon-focused e-commerce strategy and best-in-class execution for many customers including some of the world's largest brands. In a work-from-home environment, to be successful, you will need to learn quickly, stay on top of new e-commerce trends, and be a motivated, independent worker. Excellent project management skills as well as poise, confidence and strategic thinking go a long way in this role. Collaboration with other business management & Advantage Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services is key to our approach.
Qualifications :
- Bachelor's Degree or equivalent experience in the areas of Marketing / Brand Management required; MBA Degree or equivalent experience is preferred
- 7+ years of experience full access and broad knowledge of Amazon Seller Central or Vendor Central with annual revenue of $50M+, or ex-Amazon experience preferred
- 6+ years of experience in a consumer product, brand manager, media, agency
- Superior task management, project management, interpersonal, written and verbal communications skills
- 3+ years eCommerce experience understanding SEO, shipping, new item set up, and optimizations
- 5+ Amazon Advertising experience or Amazon Ad certifications
- 8+ years of management experience preferred
- 4+ years of Fortune 100 brand experience preferred
Job Responsibilities
Independently manages 1-2 enterprise-tier Fortune 100 brands on Amazon 3P or 1P, driving sales growth and positioning yourself as the go-to Amazon expert with a 'can-do' attitude.Manage and mentor a team of 35 direct reports to drive eCommerce growth, provide strategic direction, set performance goals, and ensure alignment with business objectives, foster a collaborative, data-driven culture focused on innovation, accountability, and continuous improvement to deliver a best-in-class client experience.P&L responsibility for team, focusing on client growth, retention and agency profitability.Oversee and drive client growth within existing account portfolio and is responsible for helping achieve the team and division's annual sales budget via current client growth, new service creation, new business development.Manage, nurture and own key client relationships to ensure satisfaction, retention, and growth, identify opportunities to upsell and expand services, proactively address client needs, and collaborate with internal teams to deliver tailored solutions that drive long-term success building a trust-based partnership with client teams, and agency partners. Works directly with managers having regular communication with them to ensure they are driving the business forward and helping them address short- and long-term goals, initiatives & challenges.Understand the needs of clients to ensure the team is consistently meeting and exceeding expectations of relationships, while also understanding our contractual duty.Develop standards, systems, and best practices (using people or technology) to consistently improve our ways of working by writing, and training team utilizing SOPs.Proactive communication and collaboration between clients, internal teams, and external partners fostering deep relationships.Participate in hiring of associates & managers.Collaborates with executive leadership and peers to ensure understanding of key initiatives and results.Independently lead strategies in Amazon Vendor Negotiations for brands balancing profitability with growth, making strategic recommendations.Independently write client agreements and statement of work documents proactively seeking buy-in from clients through negotiations.Assisting with and presenting new business development pitches providing deep account and media audits.Support additional tasks as needed to ensure client success and overall agency growth by updating processes and SOPs while providing feedback to leadership.Continuously acquires and applies advanced knowledge of Amazon's evolving marketplace, including platform tools, algorithms, and process, to optimize client performance and internal efficiencies, participating and speaking at industry events and trade shows.Actively engaging in company culture & leadership, driving a fun, positive, virtual work environment that is scalable, collaborative, and results-oriented.Skills
Advanced Excel and strategic thinking skillsKnowledge using third-party tools, including Helium10, Keepa, DataHawk, Jungle Scout, or ZonguruStrong presentation and interpersonal skillsExcellent communication skills, both written and verbalWell-organized, detail-oriented, and able to handle a fast-paced work environmentTrack record of building and maintaining customer / client relationshipsStrong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, and OutlookExpert-level influencing skills the ability to manage internal and external boundaries, set expectations, prioritize, and build alignment at varying management levels / client interfaceExpert-level execution skills - the ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business resultsExpert-level credibility skills ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activitiesExcellent strategic thinking and process development skillsExcellent organizational and problem-solving skills