Private Branch Exchange Team Lead

Job Description

PBX Team Lead duties will expand to cover the needs of the Call Center Team. They will work to enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with Centra's values. They will assist managers and supervisors with training new employees, new employee orientation, and scheduling.

Responsibilities

Essential Duties and Responsibilities :

• Train all new hires and cross-train employees.
• Perform training needs assessments.
• Design and deliver curriculum and learning materials, manage all phases of training.
• Responsible for call quality monitoring and will work with leadership to develop improvement plans related to call quality assessments.
• Responsible for auditing and helping meet accreditation standards.
• Rotates on-call function to support switchboard team every other week.

Other Functions :

Qualifications

Required Qualifications :

Preferred Qualifications :