Inside Sales Supervisor

Inside Sales Supervisor

The Inside Sales Supervisor is responsible for efficient operations within a sales-focused customer service team. They blend leadership, sales acumen, and exceptional interpersonal skills, to manage customer accounts while overseeing the daily activities of their team, ensuring that customer inquiries are handled promptly and effectively. They track metrics and customer feedback to identify areas for improvement and work with the Director of Sales Operations to develop and implement strategies to enhance customer satisfaction and drive revenue growth.

Essential Duties :

• Manage key customer accounts via phone, email, or online platforms to address inquiries, provide product information, and assist with purchases.
• Lead and supervise a team of inside sales representatives.
• Provide coaching, training, and guidance to team members to optimize performance and achieve sales targets.
• Develop and implement strategies using 80 / 20 red and green rules to enhance customer service quality, satisfaction, and retention.
• Demonstrate comprehensive knowledge of our products / services, including features, benefits, and pricing, to effectively educate customers and drive sales.
• Monitor and analyze sales metrics and customer feedback to identify areas for improvement and implement corrective actions.
• Collaborate with other departments to ensure alignment of sales and customer service efforts with company objectives.
• Act as a point of escalation for complex customer issues, resolving conflicts and ensuring a positive customer experience.
• Foster a positive and collaborative team environment, encouraging open communication and a customer-centric mindset.
• Stay updated on industry trends, competitor activities, and best practices in sales and customer service management.

These are the general duties required to fulfill the Inside Sales Supervisor job description, not a detailed description of all the work required. New duties and responsibilities may be required to meet the changing demands of the business and technology.

Education and Experience Preferred :

Working Conditions and / or Physical Requirements :

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.