Patient Service Specialist - Cross Trained

Job Description

Job Description

Office Based Patient Service Specialist (PSS)

Job Summary : The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center : pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and / or Operations Director.

Required Skills / Abilities :

• Must be proficient with technology and computer skills including Microsoft software.
• Must have basic math skills.
• The ability to handle cash and accurately complete bank deposit slips.
• Medical or dental terminology a plus.

Education and Experience :

Working Conditions and Physical Requirements :

Standards of Behavior :

Job Related Competencies :

Commitment to Community :

Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by :

Duties / Responsibilities :

Greets patients in a professional manner as they enter the health center.

Adheres to and models CCHS Standards of Behavior

Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines.

Documents no show and cancel status in the practice management system.

Utilizes 3rd party registration system to update demographic data.

Receives copayments, self-payments, and gives appropriate receipts

Assists patients with billing issues, working with CCHS billing department.

Keeps electronic health record (EHR) buckets current, reviewing at least daily.

Benefits :

Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.