Bilingual Customer Retention Specialist

Job Opportunity : Bilingual Customer Retention Specialist

We're hiring a bilingual customer retention specialist in Broomfield, CO. This hybrid position requires three days in the office.

What You'll Do

Engage customers : Reach out proactively to understand and address reasons for potential service discontinuation.

Resolve issues : Take ownership of customer concerns, ensuring high satisfaction and minimal escalation.

Make decisions : Act independently to resolve customer needs with confidence and efficiency.

Deliver excellence : Collaborate across teams and communicate with senior management to provide outstanding service.

Negotiate solutions : Work directly with customers to overcome adoption barriers and resolve pain points.

Document thoroughly : Maintain detailed records of interactions and activities in Salesforce.

Analyze trends : Use data to identify opportunities to improve retention and reduce churn.

Collaborate cross-functionally : Partner with sales and support to manage escalations and enhance the customer experience.

Create content : Develop and deliver materials that support customer adoption and engagement.

Qualifications

3+ years of experience in customer service and retention

Bilingual in English and Spanish (or Portuguese)

Proficiency in Salesforce

Strong problem-solving and analytical skills

Excellent time management and organizational abilities

Why Join Us?

Be part of a top-tier software company with a reputation for innovation and excellence.

Work in a collaborative environment where your ideas and impact matter.

Enjoy opportunities for growth, learning, and career advancement.

Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.