Alliance Service Representative I

Alliance Service Representative I

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Tampa, FL.

Job Summary

Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Responsibilities

Essential Functions

• Receives and enters orders in an accurate and timely manner.
• Processes EDI orders.
• Provides price quotes to customers for existing bill of materials.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
• Utilizes product knowledge to provide service to the customer.
• Loads and maintains customer part numbers in the CMIR.
• Adheres to customer product standards.
• Assists and maintains relationships with customers and suppliers.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with Emergency Response orders.

Non-essential Functions

Qualifications

Skills and Abilities

Physical Requirements

Frequency at which you would carry / lift in a typical day : Occasionally 0 33% Frequently 34 66% Continuously : 67 100%

Physical Activity

Frequency at which you would do the following in a typical day :

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.