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Auto Customer Service Reps

Auto Customer Service Reps

REGAL NISSANRoswell, GA, US
1 day ago
Job type
  • Full-time
Job description

1090 Holcomb Bridge Road, Roswell, GA 30076

Automotive Service Advisor Top-Tier Pay Plan + Commission

Hiring Immediately

Full Benefits Package + Career Growth

Family-Owned Nissan Dealership Serving Atlanta for 40+ Years

Regal Nissan is HIRING NOW and seeking a motivated, customer-focused Automotive Service Advisor to join our winning team! In this key role, youll be the link between our valued customers and our service departmentproviding guidance, support, and solutions to ensure every customer drives away completely satisfied.

If youre passionate about customer service, thrive in a fast-paced automotive environment, and want to grow with a respected, family-owned dealership with over 40 years of success in metro Atlanta, we want to hear from you. Apply today and take the next step in your automotive career with Regal Nissan!

We Offer :

  • Competitive pay plan PLUS commission opportunities
  • Health, dental, and vision insurance
  • Life insurance
  • 401(k) retirement plan
  • Paid vacation & holidays
  • Employee discounts on vehicle purchases and services
  • Ongoing training and development programs
  • Financial planning resources
  • Career growth opportunities with a respected Nissan dealership

Responsibilities Automotive Service Advisor :

  • Greet customers promptly and professionally, building trust and rapport
  • Accurately write up repair orders and communicate concerns to technicians
  • Provide clear explanations of recommended services, pricing, and timelines
  • Follow up with customers on repair progress, updates, and completion
  • Maintain communication between the customer, service team, and parts department
  • Review completed work with the customer and process payment
  • Actively promote maintenance services and specials to increase hours per RO
  • Ensure excellent customer satisfaction by resolving concerns quickly
  • Coordinate with technicians and the service department to ensure timely repairs
  • Clearly explain technical information in an easy-to-understand way
  • Maintain detailed and accurate records of customer interactions and transactions

    • Requirements / Qualifications Automotive Service Advisor :

  • Previous automotive service advisor or dealership experience preferred (but not required with strong customer service background)
  • Strong communication skills (verbal and written)
  • Computer proficiency with DMS and scheduling software
  • Ability to multitask in a fast-paced environment
  • Knowledge of automotive systems and repair processes a plus
  • Strong customer service and problem-solving abilities
  • Team-oriented with excellent organizational skills
  • Ability to present maintenance and repair services as value-driven without being pushy
  • Customer-first mindset : listens actively and explains clearly
  • Energetic and engaging personality that creates customer loyalty and retention
  • Team-oriented with excellent organizational skills
  • Upload your resume and complete the online assessment for immediate consideration!
  • Must pass pre-employment screening
  • Must be authorized to work in the U.S. without sponsorship and be a current resident

    • We are an Equal Opportunity Employer.

    All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

    Required

    Preferred

    Job Industries

  • Customer Service
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    Customer Service Reps • Roswell, GA, US