Customer Service Representative

Customer Service Representative

Paragon Technologies, a SunSource company, specializes in providing world-class service, repair and re-manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries.

Maximize customer satisfaction and contribution margins by consistently and accurately processing of orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Experience, Education and Skills

• Two years of industrial repair and / or industrial distribution experience.
• Minimum 2-year degree in fluid power or formal training in industrial technology or related field.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs.
• Demonstrate strong verbal and written communication skills as well as strong problem-solving skills.
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.

Competencies

We are an Equal Employment Opportunity Employer M / F / V / D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.