Quality Control Specialist IV

Join a team that helps deliver high-quality lending services by validating credit proposal accuracy and strengthening operational controls.

You'll partner across operations, credit, controls, and technology to help improve consistency and client outcomes.

Job summary

As a Credit Proposal Quality Control Representative in Wholesale Lending Services, you will perform quality reviews of credit proposals and related facility set-ups to confirm alignment between supporting documentation and credit risk system data.

You will identify, document, and escalate inconsistencies, while helping maintain effective controls and timely issue resolution.

You will support continuous improvement efforts, including process enhancements and reporting, to strengthen quality and reduce operating risk.

Job responsibilities

• Perform quality reviews across key credit processes, primarily focused on credit proposals.
• Analyze facility set-ups in the credit risk system to confirm alignment with supporting documentation.
• Identify, document, and report inconsistencies and exceptions, ensuring they are addressed accurately and on time.
• Manage and monitor production queues, exception reporting, and key performance indicators.
• Help ensure controls are documented, maintained, and updated to reduce operating risk.
• Partner with operations, credit, control, and technology stakeholders to resolve issues and improve outcomes.
• Engage technology partners to support database functionality and stability improvements.
• Prepare ad hoc reporting for control partners and audit requests, as needed.
• Research and analyze data to support projects and process improvements.
• Support implementation activities for new initiatives and platform / process changes.
• Participate in working groups and team initiatives focused on improving the overall quality environment.

Required qualifications, capabilities, and skills

• Bachelor's degree.
• Minimum of 1 year of experience in financial services operations, audit, accounting control, regulatory, or compliance functions.
• Knowledge of lending and loan processing / support operations, including relevant regulatory practices.
• Ability to review, interpret, and apply credit approval requirements and policy expectations in daily work.
• Demonstrated decision-making skills and sound judgment.
• Strong attention to detail with a consistent focus on accuracy and quality.
• Strong analytical skills, including the ability to research and reconcile information across sources.
• Strong written and verbal communication skills.
• Ability to organize and prioritize work, managing multiple tasks and deadlines effectively.
• Ability to work effectively in a team environment, sharing information with colleagues and management.
• Working proficiency in Microsoft Word and Excel.

Preferred qualifications, capabilities, and skills

• Experience with credit products such as revolving lines of credit, term loans, commercial cards, and letters of credit.
• Experience reading and interpreting loan and / or compliance documentation.
• Familiarity with iCRD and related lending / credit tools (for example : Party Central, I-Vault, DealWorks, CRRT).
• Experience creating or maintaining exception reporting and operational metrics / KPIs.
• Experience supporting control testing, audit readiness, or operational risk initiatives.
• Intermediate proficiency with Microsoft Access.
• Experience partnering with technology teams to drive process and system improvements.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co.

is an Equal Opportunity Employer, including Disability / Veterans

Base Pay / Salary

Chicago,IL $26.39 - $36.05 / hour