Scheduler - Outpatient Cardiology

Scheduler - Outpatient Cardiology

Responsible for : Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and / or answers the main telephone line for the practice location. Effectively greets customers and / or answers the telephone providing a positive first impression of Piedmont Healthcare. Addresses callers questions immediately, as appropriate. Triages calls to the appropriate Piedmont Healthcare person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications :

Minimum education required : High school diploma or GED required.

Minimum experience required : One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.

Minimum licensure / certification required by law : None.

Additional qualifications : Telephone, scheduling and physician practice experience preferred. NextGen experience is desired.