BJ's Wholesale Club Membership Representative
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of Working at BJ's :
- BJ's pays weekly
- Eligible for free BJ's Inner Circle and Supplemental membership(s)
- Generous time off programs to support busy lifestyles
- Benefit plans for your changing needs
- 401(k) plan with company match
Job Summary :
Responsible for executing acquisition 365, renewing, upgrading, cross-selling BJ's Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.
Team Members :
Carry out job functions and responsibilities as assignedSupport the application of club policies, procedures, and complianceWe strive for flawless execution and hold ourselves accountableActs with honesty and integrity and lead with the member in mindEnsure a safe and positive environment for our members and each otherEmbrace inclusion and diversity, by working together with collaboration and respectMove with speed and agility in everything we doInnovate and adapt so we can move as fast as the world around usMaintain a friendly to and positive attitudeMembers :
Deliver service excellence through all points of contactResolve and deescalate to address every member concernEnsure a safe and positive environment and experience for the membersDaily commitment to GOLD Member StandardsGreet, Anticipate, Appreciate (GAA)Fast, Friendly Full, Fresh, Clean Club StandardsKnow Your Business :
Understand how to access and read production and / or financial performance reporting for your departmentSee the connection between consistent execution and the positive impact it can have on the businessMajor Tasks, Responsibilities, and Key Accountabilities :
Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experienceConverts potential members by actively and effectively pitching all membership programs in accordance with company policies and practicesSells BJ's membership products to potential new and existing members with high energy and determinationDrives toward goal achievement, defined by business established benchmarks and resultsExhibits clear understanding of all BJ's Membership options, and Co-Brand credit cardDelivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-upsFollows tax exempt / resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt / resale statusResolves Member concerns in a courteous and timely mannerAssists with BOPIC (Buy Online and Pick Up In Club) orders for membersMaintains all club policies and proceduresPerforms other duties as assigned, including working in other departments as neededRegular, predictable, full attendance is an essential function of this jobQualifications :
Prior front line / customer service or previous sales experience preferredResults driven with proven success in goal achievementBasic math skills preferredComputer proficiency preferredEnvironmental Job Conditions :
Most of the time is spent frequently remaining in a stationary position on hard surfacesOccasionally requires lifting objects up to 30 poundsLocated in a comfortable indoor area with infrequent exposure to temperature extremes and loud noisesIn accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $16.50.
