IT Support Specialist (Help Desk & Field)

Requirements

We are looking for a candidate with a minimum of two years of experience in help desk or user support. A high school diploma or GED is essential, along with a valid drivers license. The candidate must be able to work a flexible schedule, including holidays, evenings, and weekends when necessary. Familiarity with our technology stack, which includes Windows laptops, iOS devices, Office 365, security alert monitoring, and AV systems like Zoom, Teams, and Crestron, is required. Strong communication, documentation, and customer service skills are crucial, as the ability to explain technical details to a varied audience, including non-technical leadership, is important.

Responsibilities

In this role, I will expect you to respond to incidents through our ticketing system and service desk phone calls, showing proficiency with service management and ticketing platforms. You will perform imaging and deployment for laptops and mobile devices, predominantly iOS. Troubleshooting will include conference systems, AV equipment, printers, workstations, and peripherals. Youll maintain an inventory of IT equipment and assist with hardware replacements, while coordinating with vendors for escalations, repairs, and system updates. On-site assistance for smart home systems, including AV equipment, networks, cameras, TVs, and projectors, will also be part of your duties, along with collaborating with vendors to update home technology systems as needed. Lastly, you will assist with the setup and repair of technology devices.

Company

I value building strong relationships with our internal clients to provide exceptional service. Maintaining confidentiality and discretion is essential, especially when working in private residences or dealing with sensitive information. The ideal candidate will be technically adept and process-oriented, possessing a strong diagnostic mindset with a systematic approach to troubleshooting. To truly understand technology issues, I expect you to be inquisitive, listen carefully, follow up, take notes, and give accurate time estimates for next steps. Experience in actively using and learning about consumer electronics will be advantageous, and the ability to prioritize and multitask in a fast-paced environment is crucial. This position will report directly to a Senior IT Administrator.

Job Type & Compensation

Job Type : Full-time

Pay : Starting from $70,000 per year

Experience & Availability

• Desktop support : 2 years
• Shift Availability : Day Shift (Required)
• Shift Availability : Night Shift (Required)
• Ability to Commute : Summerlin, NV 89135 (Required)
• Work Location : In-person

Benefits

#J-18808-Ljbffr