IT Servicedesk Engineer

Across the data center industry - from deployment, through operations and maintenance, to decommissioning - Salute is the industry leader of delivering global data center services executed with precision.

At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

As a IT Service Desk Engineer you would be responsible for supporting the customers / users with 1st and 2nd line support. You should be familiar with PC configuration and software / hardware set up. This is a fantastic time to join a growing Data Center business. It will provide great opportunities for candidates with drive and motivation. Local language is not required for this role, but English is necessary. This is a full-time position from Monday to Friday, business hours.

Key Accountabilities

• Provide 1st and 2nd line support to the business.
• Provide VIP Support and guidance.
• Provide Remote Support & assistance
• Ensure all Incidents & Service Requests are handled within our Service Level Agreements.
• Ensure Services are maintained and always available for use.
• Ensuring quality and completeness of end-user hardware and software asset inventory management.
• Configure PC's and set up for users
• Set up misc. hardware and software for users.
• Ensuring end-user devices are patched and meet our Compliance standards.
• Microsoft M365 Administration & Support.
• End-user device management via In-tune
• Mac device management

Knowledge & Experience

Preferred qualifications :

Required skills & experience :

If your professional growth and compensation trajectory are restricted in any way, consider -

If you have what it takes to work in a dynamic, fast-paced environment we welcome the opportunity to provide more detail and explore your current situation and interests.

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