Technical SpecialistZipRecruiter • Ogden, UT, United States
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Technical Specialist
ZipRecruiter • Ogden, UT, United States
14 days ago
Job type
- Full-time
Job description? Project manage and lead all conversions assigned to them ? Expected, and required, to work on multiple conversions at one time ? Will serve as the primary face of the conversion and communicate with the dealers, including scheduling all calls and meetings throughout the conversion process ? Tasked with completing and submitting any related documents, forms, or tickets internally and externally where necessary for their conversion(s) ? Work with dealers to increase operational efficiency through automation, adjustment of schedule A procedures, help in streamlining reporting, and external facing training ? Provide excellent customer service always and via all means ? Work with Operations and Training to resolve complaints and concerns ? Assist with projects as required, including data entry. ? Provide necessary assistance to other Becklar Monitoring personnel to establish and maintain efficient office procedures, practices, and routines, performing administrative work, and running reports ? Work with other team members, including the Conversion Data Specialist, to find a solution to needs and problems ? Work with Technical Services specialists for any action plans or action plan edits that meet dealer requests ? Understand and show knowledge of Stages ? Mentor by educating and supporting Becklar Monitoring team members in regard to Stages functions, data cleanup / entry, and all aspects of the conversion process ? Problem solve with team members to ensure signal processing is correct, even in unique circumstances ? Proactively identify areas that require process improvement ? Communicate new trainings or changes to procedures as needed ? Respond promptly to all dealer requests and questions ? Communicate with Technical Account Lead, Technical Account Manager, and their Conversion Data Specialist cohort any and all necessary information throughout the conversion process ? Maintain individual KPI’s ? Maintain a consistent and predictable schedule & work 40 hrs / week ? Be available to work holidays and weekends as needed ? No disciplinary action past a verbal warning ? High School diploma or equivalent experience required ? Minimum of 2 years prior experience in Dealer Services or telecommunication processes ? Proficiency with Microsoft Office / Google Products ? Must be able to read and speak clearly in English ? Strong interpersonal skills ? Ability to work cohesively within a team environment ? Self-manage with minimal supervision ? Create and manage project workflows and communications ? Solve problems effectively
Job DescriptionJob Description
Technical Specialist
Hybrid (One day onsite a week)
Job Summary
Under the direction of the Technical Account Manager, the Conversion Technical Specialist is responsible for ensuring that new dealer conversions assigned to them are performed properly and in a timely manner. The Conversion Technical Specialist is also responsible for assisting the dealer(s) throughout the entire conversion process. Will work directly with a Conversion Data Specialist on assigned conversions. Responsible for exemplifying policies and procedures of Becklar Monitoring Centers.
Essential Job Functions :
- ? Excellent communication and public relations skills
- ? Ability to work well under pressure for extended periods of time
- ? Attention to detail / focus / follow through / organization
- ? Strong ability to use a personal computer and telephonic systems and related software applications
- ? Ability to solve procedural and technical problems proactively
- ? Ensure that service meets quality thresholds of acceptability in safety and security for our customers and dealers. Ability to assist in maintaining consistent and high levels of inbound / outbound calls, customer satisfaction and performance ratings as defined by management.
- ? Maintain professionalism, security, and integrity to ourselves, co-workers, and customers
Responsibilities / Duties / Tasks :
Job Qualifications / Skill Requirements :
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Technical Specialist • Ogden, UT, United States
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