Customer Service Representative

Job Description

Job Description

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position : Customer Service Representative
• Location : Fort Wayne, IN (On site at Dayton, OH)
• Hours : Monday-Friday, 8a-5p

THE POSITION :

We are looking for a full-time Customer Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.

Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters

Updates patient and prescriber account information on an ongoing basis, including patient change forms

Enters new prescriber information into database

Maintains database of physician orders

Obtains prescriber orders for products and services provided

Obtains new patient referrals

Coordinate’s intake process for specialized organizations

Obtains and assists with new patient referrals via telephone and completes the DME intake

Obtains insurance authorization information as required for products and services provided

Obtains insurance benefits & completes data entry requirements

Coordinates courier service with appropriate staff for deliveries as needed

Coordinates service for evening deliveries

Coordinates the New Product Request process (as applicable)

Creates and confirms delivery tickets for Durable Medical Equipment (DME)

Creates IV Delivery Tickets (as applicable)

Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access

Obtains patient supply orders via telephone, fax or helpdesk

Performs call-outs (as applicable)

Prepares patient paperwork for billing

Process and coordinates paperwork from items delivered for intake

Processes returned mail

The qualified candidate must have exceptional organizational, multi-tasking, problem solving and communication skills. A high level of initiative combined with a customer service mentality is required.

REQUIREMENTS

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

THE BENEFITS

Interested candidates should apply online at, please include cover letter & resume along with salary requirements in your application.

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.