Sr PMT, Reseller Experience, AWS Training and Certification

Senior Product Manager, Technical

AWS Training & Certification is looking for an experienced product leader who is passionate about transforming education on behalf of Amazon and its customers. As a Senior Product Manager, Technical for the AWS Training and Certification's Skill Builder Core Services team, you will be responsible for the comprehensive technical product strategies around internal tooling around Productivity and Sales & Delivery that work backwards from the users, considering developer needs as well as security postures. You will envision new ways to solve customer problems, helping organizations and the field create and scale faster, while accelerating starts and simplifying efforts for our users with Generative AI. You will own defining product vision and strategy through deep understanding of customer needs and of latest solutions in AWS and industry technologies. You will also work across a team of product managers to align our overall product roadmap in partnership with product, field, operations, user experience, and technology teams. You will work closely every day with developers and designers to build services and technologies that support delightful access experiences. This role works closely with executive leaders, engineering, and customers, and partners with AWS Field and Service teams to enable customers to innovate with AWS technology. The successful candidate must have exceptional problem-solving skills, strong business judgement, deep technical understanding, and demonstrated experience influencing both internally and externally at all levels as well as proven ability to execute both strategically, and tactically. This position requires a candidate who is customer focused with a passion for new, ambiguous, industry-defining projects in technologies.

Key job responsibilities :

• Obsess over customer needs by working directly with our field teams to engage customers and understand their needs, use cases, and priorities.
• Dive deep into the requirements that enable our engineering team to deliver with speed, agility, and accuracy.
• Prioritize initiatives and create product roadmaps to help facilitate focus and trade-off decisions.
• Develop business cases, strategy, requirements, user stories.
• Establish metrics and key performance indicators to manage your services and business area.
• Use metrics to drive improvement and innovation.
• Partner cross-functionally to launch and go-to-market.

About the team :

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About AWS :

Diverse Experiences : AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture : Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth : We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance : We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.