Front Services | Front Services Manager

Front Service Manager

"If you create the stage setting and it is grand, everyone who enters will play their part." - Morris Lapidus

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

The Front Service Manager oversees all front drive, bell, and door service operations to ensure an exceptional arrival and departure experience for every guest. This leader ensures service excellence, operational efficiency, and alignment with Fontainebleau's luxury service standards. The role is responsible for team leadership, guest issue resolution, logistics coordination, and compliance with departmental and company policies, including all Collective Bargaining Agreement guidelines.

Examples of Duties :

• Lead and oversee the daily operations of the front drive, bell services, and door services to ensure seamless, efficient, and guest-focused service.
• Monitor driveway traffic patterns and adjust staffing levels in real time to maintain safety, flow, and service standards.
• Coordinate logistics for all VIP arrivals, group movements, special events, and alternative large-group luggage storage needs.
• Serve as a primary point of escalation for guest concerns; resolve issues promptly and professionally to ensure guest satisfaction.
• Uphold and enforce service standards, Standard Operating Procedures (SOPs), and department policies.
• Recommend enhancements to front service processes and guest service efficiencies.
• Hire, train, schedule, coach, and develop front service team members in accordance with property standards and the Collective Bargaining Agreement.
• Communicate goals, expectations, and performance feedback regularly; foster a culture of teamwork, accountability, and excellence.
• Ensure consistent adherence to all key control, safety, and security procedures.
• Prepare schedules and manage labor planning to ensure optimal coverage while meeting budget expectations.
• Maintain accurate records, reports, and departmental documentation.
• Perform additional duties and special projects as assigned.

Qualifications